Version number: 2.0.0
Effective date: 02/12/2025
1.1 We are (Response) EPR Limited trading as “EV MADE EASY”. For privacy queries, you can contact us at install@evmadeeasy.co.uk. Other contact details are on our website
2.1 These are our terms and conditions which apply when you buy a charger from us. (Separate terms apply to use of our site.) We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.
3.1 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
3.2 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.
4.1 You must ensure that all information you supply to us in connection with your order is correct and complete and that you tell us immediately if there are any changes.
4.2 You promise to comply promptly with our reasonable requests for information and to generally provide us with reasonable co-operation in relation to our supply of goods services to you.
5.1 There is a binding legal contract between us when you pay for the goods/services at checkout.
6.1 Once we receive your full payment (or deposit if you are paying by instalments), we will notify your Distribution Network Operator (referred to below as “DNO”) of the installation within 28 days of the completed installation. In some cases, we may need to apply for approval from your DNO before installation can be completed – in this scenario we will notify you.
6.2 In some instances the DNO may need to visit the property and they may charge you for any potential works that need to be carried out before installation (such as unlooping a looped supply). This is dependent on your DNO and any associated works, delays to installation or costs are not within the control of EV MADE EASY.
6.3 EV MADE EASY Provides a one-year warranty. All charge points come with a manufacturer warranty.
6.4 We agree to provide our installation service with reasonable care and skill.
6.5 You agree to provide appropriate access to our installer(s) as well as a safe and suitable place to work. You must clear any work areas. If we have to move any items, this is at your risk and we are not responsible for any resulting damage. If we have any concerns about the safety or security of our staff, we are entitled to suspend the installation until the concerns have been resolved.
6.6 You agree that a responsible adult will be present at the property on the day of installation. This is to allow engineer access, as well as to sign off the completed work. If you are unhappy with the product or installation or request any alterations after the completed work has been signed off, EV MADE EASY reserves the right to charge a fee to meet the request.
6.7 We are entitled to cancel an installation if when we attend we consider that the premises are unsuitable. If so, we will make a full refund unless the unsuitability would have come to our attention if you had correctly complied with the online site survey instructions. In such case we are entitled to deduct a reasonable installation fee from the refund.
6.8 We are not legally responsible for any delay or otherwise if it takes more than one visit to complete an installation or if we need to reschedule the installation for any other reason.
7.1 If you wish to apply for a Government grant, and we believe you are potentially eligible, we will deduct this from the normal price and will take reasonable steps to apply for the Government grant on your behalf following the installation. We will retain the grant payment. It is your responsibility to promptly provide us with all information that we require in connection with this application and to ensure that you comply with the conditions for the grant which are set out on the following official website.
We are entitled to suspend the installation until you supply us with the information we require. We do not guarantee that you will qualify for the grant even if we tell you that it potentially applies in your case.
7.2 If the application for a grant is rejected for any reason, you agree to pay us £350 (or alternative grant application amount if applicable) within seven days of us informing you that the payment is due. If you do not pay, then we remain the owner of the charger (see next section) and are entitled to remove or deactivate it and you agree to provide us with reasonable access to your premises to enable us to do so. This does not affect our legal rights if you do not pay on time including to go to court.
8.1 You become owner of the charger once it has been installed and fully paid for including payment by you of any shortfall if any grant application is rejected. Until then we remain the owner.
8.2 It is your responsibility to ensure that the charger is used and maintained only in accordance with the manufacturer’s instructions and with any instructions we provide and with all applicable laws and regulations. Any modifications to the charger or installation works (e.g. cabling, switchgear and accessories) are likely to void any applicable manufacturer warranty. Such works should in any case only be carried out by a suitably qualified engineer.
9.1 If you are a Consumer, you have the right to cancel this contract subject to the provisions set out below.
9.2 If you do have the right to cancel, please see the instructions at the end of this documen
10.1 If you cancel the instruction once we have started your grant application, if applicable, or DNO notification, we reserve the right to charge an administration fee of £55. If you cancel within the 14-day cooling off period, the cancellation fee still applies if our service has commenced, as agreed to at checkout when you made payment.
