Summary
Your EV charge point will be installed by a friendly, fully qualified electrician who specialises in electric vehicle charging systems. Our installers are highly experienced and consistently receive excellent feedback from customers.
- A standard installation typically takes around 3 to 4 hours.
- The more information you provide during the ordering process, the more likely your installation will proceed smoothly on the day.
Have your Wi-Fi password ready, so we can connect your charger to the internet and enable its full range of smart features.
Who installs the electric car chargepoint?
All of our EV charge points are installed by our in-house electricians. They are fully trained, qualified professionals with extensive experience in EV charging installations.
As well as carrying out the installation itself, our installers are knowledgeable about electric vehicles and home charging. They’ll be happy to answer any questions you may have and help ensure you’re confident using your new charger before they leave.
How long does it take?
Every installation is slightly different, but a standard installation usually takes around 3 to 4 hours.
Tip: No one enjoys a failed installation visit. To help avoid delays or unexpected issues, we ask several questions during the ordering process. The more information you can provide, the more likely your installation will go ahead without complications.
Need to change your appointment time?
We understand that plans can change.
If you need to reschedule your installation, simply use the cancellation or reschedule link in your confirmation email, and we’ll be happy to arrange a new appointment that works better for you.
What is the installation process on the day?
- On the day of your installation, your electrician will guide you through the process step by step.
- Your installer will confirm their arrival time in advance.
- Together, you’ll choose the best location for your charger, based on your power supply and where your vehicle is usually parked.
- The installer will mount the charger and run the cable, securing it neatly to the wall. The power will briefly be turned off while they install the necessary protection (RCBO) and connect the charger to your electrical supply.
- Once installed, they will carry out full safety checks and testing to ensure everything is working correctly.
- Your installer will then demonstrate how to use the charger and help you set up the accompanying mobile app.
Why connect to Wi-Fi? (not all charger require WiFi Ohme have a built-in sim card)
Connecting your EV charge point to Wi-Fi allows you to access a range of smart features, including:
- Remote diagnostics and support
- Over-the-air software updates
- Energy usage monitoring and reporting
- Access to new features as they become available through the app
What’s Included in a Standard Installation?
Our standard installation package includes:
- Installation of the charge point on a brick or plaster wall, or another suitable permanent structure
- Up to 10 meters of cable, neatly clipped along the wall between the consumer unit or electricity meter and the charger
- Drilling through a wall where required to route the cable
- Installation and testing of all necessary electrical connections and safety protections
- Installation of an additional consumer unit, if required
- Circuit protection installed in accordance with BS7671 electrical regulations
Important conditions and limitations
To ensure safe and compliant installations, the following conditions apply:
- The charger must be installed within your designated off-street parking area and positioned at a height where it cannot be struck by a vehicle.
- The standard installation package does not include trenching cables underground or suspending cables above ground. If this is required, please contact us for a quotation in advance.
- We cannot run cables under floorboards, through ducting, or through wall or ceiling voids without a draw cord, or where flooring has not already been lifted. We are also unable to reinstate flooring or other building materials after installation.
Additional safety considerations
For safety reasons, installers may be unable to proceed in certain situations.
- Installers cannot work in crawl spaces, lofts, or on roofs if these areas are deemed unsafe.
- Work may also be paused in extreme weather conditions, such as flooding or heavy rain. If this happens, the installer will complete as much of the installation as possible and arrange a return visit if necessary.